“Quality, on-time delivery and fair pricing is our formula for the success
and promise to our customers.”
James E. Vining
Executive Vice President
THE SALEM METAL PROMISE
Established in 1970 by James Vining, Salem Metal has always been associated with family, quality, on-time delivery, and great value. Our business was originally located in a 3,500-square-foot facility in Salem, Mass. The shop caught fire in 1986, making way for the company to move to a 30,000 square-foot-facility in Middleton, Mass. Although our growing business needed the additional space, rebuilding the company after the fire wasn’t easy. It took a great coming together of loyal employees (who didn’t want to work elsewhere) and loyal customers (who promised to return once the shop was operational).
The dedication and superior customer service of Salem Metal’s employees has remained consistent over the years and has been fundamental to our success. We take pride in our work and are highly responsive to customer needs. Our low employee turnover and long-lasting relationships with a diverse customer base have allowed the business to thrive through the rise and fall of many industries.
Today, Salem Metal comprises a 85,000-square foot, air-conditioned, temperature- controlled manufacturing area and an in-house paint facility to serve all of our customers’ needs. With a cohesive team of 65 precision craftsmen, we provide detail-orientated, flexible services to the electronics and telecommunication industries, as well as a variety of medical-device producers and computer manufacturers.
Our Mission
We foster stable partnerships using our customers’ vision and our precision.
Our Vision
We offer each customer superior results through our unrivaled precision, customer focused service, valuable continuous improvements, competitive pricing, and design driven quality products.
Our Brand Promise
Your Vision. Our Precision.
Our Core Values
Quality. Accountability. Collaboration. Safety. Integrity. Continuous Improvement.
QUALITY
We uphold a quality culture and to embrace quality as a core value at SMI, we recognize that “quality is a cornerstone of precision.” Our precision is our promise to our customers to deliver their vision with the highest quality.
ACCOUNTABILITY
As we create a culture of accountability and to support accountability as a core value at SMI, we emphasize that “the rules apply to everyone.” “Everyone” is a top-down and bottom-up approach to creating and maintaining routines that enforce accountability as a cultural norm.
COLLABORATION
We strive for a collaborative culture and to support collaboration as a SMI core value, we emphasize that “we all need to help each other.” Being helpful is a mindset that underscores the importance that our interdependent relationships play in the ability of all of us to achieve our best performance and deliver our highest value.
SAFETY
Safety is a priority at SMI. As an SMI core value, we acknowledge the importance of “a safe working environment” to maintain a stable culture. We emphasize all measures of safety for the benefit of everyone.
INTEGRITY
To create a culture of integrity and to support integrity as an SMI core value, we expect that “we will treat each other with integrity.” Acting with integrity demands that we behave decently, honestly, and ethically to all and with respect to the company.
CONTINUOUS IMPROVEMENT
We value continuous improvement in our culture and to reinforce continuous improvement as an SMI core value, we will “constantly evaluate and improve our processes.” Continuous improvement is a mindset that seeks incremental improvements over time and embraces breakthrough improvements for us to achieve our best performance and deliver our highest value.
